Sonoco · 3 hours ago
Customer Service Representative
Arlington Heights, IL
Full-time
Onsite
Entry Level
$51K/yr - $57K/yr
2+ years expSonoco is a multi-billion-dollar global company specializing in packaging solutions. The Customer Service Representative will act as a customer advocate, handling inquiries, processing orders, and coordinating with production to ensure timely deliveries.
ChemicalIndustrialManufacturingPackaging ServicesPlastics and Rubber ManufacturingRecycling
Responsibilities
You will handle any customer questions or concerns regarding order status and other related issues
You will maintain customer files both physical and electronic
You will accept and process orders directly from the customer
You will coordinate with production and ensure orders are scheduled and all deliveries are on time
You will quote customers pricing, enter new customer projects and any corrective actions
You will prepare sample orders for sales staff and customers
You will work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers
You will manage complex customer issues – analyze causative factors and determine resolution while ensuring cooperation with internal partners through status communication, effective explanation of needs and desired outcome
You will help research any current or potential accounts receivable problems with your assigned customers and manage resolution with A/R and Account Managers
Qualification
Required
High School diploma or GED
Well-polished written communications and verbal skills
Proficient in all Microsoft Office tools (Excel, Word, Outlook, etc.)
Preferred
Two years' experience preferred within an office setting and multi-line phone system
Bilingual ability (English/Spanish) verbal and written skills are preferred
Benefits
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement
Company
Sonoco
Sonoco is a manufacturer of consumer, industrial, healthcare, and protective packaging.
10001+ employees
H1B Sponsorship
Sonoco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (5)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.83B2025-07-15Post Ipo Equity· $30M
2024-09-17Post Ipo Debt· $1.8B
2016-11-07Acquired
Leadership Team
Vicki Arthur
SVP/GM Plastics and Protective Solution businesses
John Pontrello
Vice President Operations, Consumer - North America
Recent News
Packaging-Gateway.com
2026-01-22
Company data provided by crunchbase