Sure-Dry, LLC · 3 days ago
Sales/Service Technician
Menasha, WI
Full-time
Onsite
Entry Level
$21/hr - $21/hr
2+ years expSure-Dry, LLC is seeking a Customer-Focused Service Technician who excels in building trust and providing exceptional customer service. The role involves performing maintenance checks, inspecting and upgrading systems, and ensuring a positive customer experience through effective communication and support.
Civil EngineeringConstructionHome Renovation
Responsibilities
Complete annual maintenance checks with precision and speed
Inspect, maintain, and upgrade waterproofing, foundation, and concrete systems
Build strong, professional relationships with homeowners through clear communication and genuine care
Listen to customer needs, ask thoughtful questions, and help guide them to the right solution
Represent the company with professionalism, integrity, and a customer-first mindset
Educate customers on products, services, and next steps in a way that feels helpful—not pushy
Collaborate with internal teams to ensure a smooth, positive customer experience
Follow up and stay organized to make sure customers feel supported and informed throughout the process
Qualification
Required
2+ years of experience in customer service, sales, hospitality, or a customer-facing role (or a combination of education and experience that shows strong people skills)
Knowledge of sales, marketing, or customer service principles is helpful
Ability to work in crawlspaces and lift up to 75 lbs
Valid non-probationary driver's license and safe driving record
Ability to understand, speak, read, and write in English
Comfortable working independently and managing a structured daily route
Strong customer service skills — you enjoy working with people and making them feel comfortable
Confidence communicating verbally and in writing, including explaining information clearly
A positive, professional attitude and strong listening skills
Ability to build trust and rapport with a wide range of customers
Reliability, accountability, and pride in your work
Preferred
Construction or home services experience preferred; consultative sales experience is a plus
Associate or bachelor's degree preferred, but not required
Benefits
Health, dental, vision, and 401(k) with company match
Company vehicle and $200 annual boot allowance
Company
Sure-Dry, LLC
Sure-Dry, LLC is an award-winning company that redefines the industry in basement waterproofing, foundation repair, crawl space repair, and concrete leveling and lifting.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase