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Enlightened, Inc · 1 day ago

Inbound Call Center Agent

Latham, NY

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Enlightened, Inc. is one of the Washington Metropolitan area’s fastest-growing IT companies, looking for a motivated and service-oriented Inbound Call Center Agent. In this role, you will provide exceptional customer support, assist customers with inquiries, and ensure positive interactions while maintaining professionalism and accuracy.

Information Technology

Responsibilities

Provide customer support by following established call center scripts and guidelines

Meet or exceed individual performance goals, ensuring high-quality customer interactions

Handle customer inquiries and resolve issues with patience, empathy, and efficiency

Maintain positive and professional phone etiquette in every interaction

Analyze customer needs and recommend suitable solutions

Accurately perform data entry and maintain organized records

Communicate clearly with customers to ensure their understanding and satisfaction

Qualification

Customer service skillsInbound calling experienceCommunication skillsData entry proficiencyFluency in SpanishService-oriented mindsetPhone etiquetteDetail-oriented