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State of Missouri · 1 day ago

Lead Public Health Data Technician (4212012)

Jefferson City, MO

Full-time

Onsite

Entry, Mid Level

1+ years exp

The State of Missouri is seeking a Lead Public Health Data Technician to join their team. This role involves processing high-volume workloads, providing customer service, and ensuring compliance with state laws regarding vital records. The technician will assist supervisors, respond to inquiries, and manage vital records documentation.

AgricultureGovernmentInformation Technology

Responsibilities

Assist supervisors in certain tasks including, but not limited to, answering various process questions from public health data technicians and assisting with team trainings

Responds to routine inquiries via call center, mail-in correspondence, email, and in-person requests from agency officials, court officials, medical professionals, law enforcement, and the public related to vital records

Retrieves vital records and makes frequent decisions in accordance with established state laws, agency policies, regulations and rules, and procedures regarding the entering, sharing, and/or issuing of vital records; receives, reviews, verifies, and processes health and medical data, forms, and legal judgements and court documents related to vital records

Makes amendments to vital records; reviews reports for missing, erroneous or inconsistent information; obtains necessary information from hospitals, doctors, laboratories, or other data providers to ensure that data files are complete and correct and files records as required by state statute and regulation

Prepares and issues certified and non-certified copies of birth, death, fetal death/stillbirth, adoption, marriage, and divorce records pursuant to the state statute and regulations. Accepts required fees for the production of vital records and balances cash with register receipts daily

Prepares other correspondence such as single-status letters, passport letters, and non-certified copies of supporting documents to send out as requested

Qualification

Data processingCustomer serviceAttention to detailMicrosoft OfficeAnalytical thinkingMultitaskingProfessional demeanorEmotional intelligence

Required

One (1) to three (3) years of experience processing technical, medical, legal, or other confidential data or reviewing official or legal documentation for compliance and/or validity

Possession of a high school diploma or proof of high school equivalency

Ability to operate in a fast-paced, confidential environment which requires a high focus, attention to detail, and the ability to multitask

Excellent customer service skills with internal and external customers

Proficient with the Microsoft Office suite, including Microsoft Access, composing correspondence and reports, collecting data, and presenting information

Experience in working in a multi-team member environment which requires emotional intelligence

Experience in exercising autonomy

Ability to use analytical thinking skills

Professional demeanor when interacting with customers and stakeholders