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Merge IT · 2 days ago

Datacenter Technician

New York, NY

Contract

Onsite

Entry Level

$27/hr - $27/hr

1+ years exp

Merge IT is seeking a Data Center Technician to join their enterprise-level client's team in New York City. The role involves executing deployment activities, coordinating with internal technology teams, and ensuring compliance with company standards while maintaining high customer satisfaction levels.

CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency

Growth Opportunities

Responsibilities

Undertake a range of technical work activities either remotely or at a customer site to meet business and customer requirements

Required to have a comprehensive knowledge of their working environment, regional offices, TER/TR, Technology rooms, ICDC's that are governed and supported by the appropriate business

Coordinate with appropriate business internal technology teams to meet business and customer requirements

Document and report on work completed to ensure compliance with company and customer procedures

Escalate issues in line with company processes to ensure customer demands are met

Evaluate escalations and action appropriately to ensure customer demands are met

Provide customer service to internal and external customers to ensure consistent experience

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution

Identify own development needs in line with business objectives

Ensure Department/Contract meets SLA performance targets

Maintain and improve customer satisfaction levels

Understand and adhere to policies and procedures

Keep skills up to date with IT industry standards as appropriate to the role/Contract

Attain and maintain accreditations as appropriate to the role/Contract

Monitor and respond to Service Requests made via appropriate business Service Management (ServiceNow)

Break-Fix Services, upon receipt of an Incident & Work Request, shall promptly investigate and resolve such request tickets

Monitor regional help desk(s), providing good customer experience and always seek to resolve any issues promptly and effectively

Update designated configuration management database (CMDB) if a configuration item is replaced as part of an Incident/Work Request

Perform Installs, Moves, Adds, Deletions and Changes ( "IMACDs "), ensure that all IMACDs are facilitated in accordance with the appropriate business Technical Change Management Process

Ensure that all IMACDs are facilitated and evaluated in accordance with appropriate business technical design Standards

Engage & assist local Logistics & Administration to facilitate Change Requests

Participate in Change Request meetings with stakeholders on forthcoming project integration schedules and testing for IMACDs

Update designated configuration management database (CMDB) if a configuration item is replaced as part of a complete Change Request

Required to perform 4-eye monitoring for individuals within the appropriate business organization that require access to appropriate business-controlled rooms & space

May be required to monitor access & deliveries to a specific Third-Party site

Oversee, assist and in rare cases coordinate scheduled regional Planed Power events

Update physical inventories of local configuration items, Rerform scanning of rooms and spaces that come under their control. All scanned information will be packaged up and imported into Asset Point

Assist the contract financial team to compile quotations for regional ( "IMACDs "), this may include technical terminology and site knowledge