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Custom Goods Logistics · 2 days ago

Implementation Manager

Carson, CA

Full-time

Onsite

Senior Level

5+ years exp

Custom Goods Logistics is seeking an Implementation Manager responsible for onboarding and integration of new clients, projects, and solutions within their 3PL network. This role involves effective project management, cross-functional collaboration, and process optimization to ensure operational and customer-specific requirements are met.

LogisticsService IndustrySupply Chain ManagementTransportationWarehousing

Responsibilities

Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget

Develop detailed project plans, timelines, and milestones

Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service

Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency

Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables

Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows

Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations

Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders

Qualification

WMSTMSProject ManagementClient ImplementationPMP CertificationProject Management ToolsCommunication SkillsNegotiation SkillsRelationship Building

Required

Bachelor's degree in Supply Chain Management, Business Administration, or related field

5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment

Strong understanding of WMS, TMS, EDI, and related logistics technologies

Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment

Exceptional communication, negotiation, and relationship-building skills

Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana)

Preferred

Master's degree in Supply Chain Management, Business Administration, or related field

PMP or Six Sigma certification

Company

Custom Goods Logistics

Custom Goods Logistics is a full-service logistics company with a refined focus on Warehousing, Transportation, and Custom Examination Sites, with over 34 warehouses nationally.

Founded in 1989

Carson, California, USA

501-1000 employees