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GT Independence · 1 week ago

Call Center Supervisor

Southington, CT

Full-time

Onsite

Entry, Mid Level

$60K/yr - $60K/yr

2+ years exp

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. The Call Center Supervisor is responsible for managing a team to provide quality service to customers while also ensuring efficient operations and employee development.

Financial ServicesHome Health CareMedicalService Industry

Responsibilities

Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner

Managing employees, ensuring work is handled efficiently and effectively

Provides performance feedback and coaching on a regular basis to each team member

Ensures employees have appropriate training and other resources to perform their jobs

Assists the manager with the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs

Works as a member/leader of special or ongoing projects that are important to area/process improvement

Assist in developing and preparing operational plans and reports on project status

Promote adherence to and upholds the company’s mission and values

Other duties as assigned

Qualification

Team managementCommunication skillsCritical thinkingMicrosoft programsOrganizational skillsTime managementCoachingProblem solvingRelationship building