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Cambium Learning Group · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Cambium Learning Group is a company focused on enhancing educational experiences, and they are seeking a Customer Success Manager to serve as a trusted advisor to B2B customers. This role involves ensuring high-quality onboarding, support, and training to maximize product use while driving customer satisfaction and retention.

E-LearningEducationPublishing

Comp. & Benefits

Responsibilities

Serve as the primary point of contact for assigned accounts, leading onboarding and implementation efforts

Deliver product walkthroughs and training tailored to customer goals (e.g., planner updates, course setup, reporting tools)

Create and maintain onboarding tools, documentation, and training resources

Provide ongoing “how-do-I” guidance and best practices for product usage and implementation

Host webinars and virtual sessions to deepen product knowledge and engagement

Partner with Product and Support teams to resolve issues and advocate for customer needs

Build strong relationships through proactive communication and thoughtful support

Align product usage with customer goals and learning models

Monitor customer activity and feedback to identify engagement opportunities and risks

Support campaigns and initiatives that drive usage and highlight new features

Manage renewals and identify upsell and expansion opportunities

Track account health using CRM tools, analytics, and customer feedback

Deliver performance insights and strategic recommendations in collaboration with Sales

Execute tailored engagement strategies to ensure retention and growth

Work closely with internal teams to align customer success efforts with business objectives

Maintain accurate documentation of customer activities, milestones, and health metrics

Qualification

Customer Success ManagementK–12 Education SystemsAccount ManagementData-Driven EngagementSales Support ExperienceInterpersonal SkillsCommunication SkillsRelationship Building

Required

BA/BS degree in Business, Education, Communications, or a related field

2–4 years of experience in education, with 1–2 years in customer success, account management, or a related role

Proven ability to build rapport and foster relationships that lead to successful implementation and program expansion

Strong understanding of K–12 education systems, including hybrid homeschooling and virtual schooling models

Experience managing multiple accounts with strategic, data-driven engagement

Exceptional interpersonal, written, and verbal communication skills

Outgoing, energetic, and resourceful

Experience supporting sales-related initiatives such as renewals, upsells, or expansion strategies, with a proven ability to identify and act on growth opportunities

Remote-first organization, with potential travel of 10-20% of time for customer-facing meetings

Reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload