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WellSpan Health · 1 day ago

Practice Office Assistant - Center for Autism - Day/Eve

Lancaster, PA

Full-time

Onsite

Entry Level

1+ years exp

WellSpan Health is a regional center of excellence that serves patients and families in Central Pennsylvania. The Practice Office Assistant will perform a variety of clerical office duties to ensure that the patient visit is a well-coordinated and friendly experience.

Health CareHospitalMedical

Responsibilities

Answers telephones, routes callers, takes messages and provides routine information to callers

Greets and registers patients in accordance with established policies and procedures

Schedules patient appointments within established parameters

Performs various duties for effective check-in and check-out of patients

Prepares schedules and encounter forms for daily visits

Handles walk in patients in the appropriate manner

Ensures that Race, Ethnicity and Language is documented as appropriate

Processes patient charge and collects copays and deductibles

Performs various tasks related to end of day batch control, cash drawer etc

Enters and/or retrieves data from established computer files

Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information

Processes requests for patient information according to policies and procedures, including record copy service and form tracking

Researches billing questions and problems for patients with centralized billing service

Types various notes, letters, memos and reports, as needed. Proofs materials for errors

Complies with all HIPAA rules and regulations

Processes mail including scanning and tasking if applicable

Maintains established policies and procedures, objectives, quality assessment and safety standards

Complies with missed appointment policy (Admin 104)

Supports Quality initiatives as determined by individual clinic site

Completes required education and competencies in a timely manner

Processes mail including scanning and tasking if applicable

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Establishes and maintains files and records on an ongoing basis

Qualification

Medical office operationsCustomer service experienceComputer skillsInterpersonal skillsTyping

Required

Certificate Program Professional Medical, Administrative or Business School Required or High School Diploma or GED With 12 or more months of customer service experience Required

Less than 1 year Relevant experience Required

Excellent interpersonal/communications skills

Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills

Computer skills to include typing