KEENFINITY Group ยท 3 days ago
Technical Account Manager - Desert SW/CO
Fairport, NY
Full-time
Hybrid
Mid Level
$105K/yr - $110K/yr
3+ years expKEENFINITY Group is focused on providing innovative solutions in security technology. As a Technical Account Manager, you will serve as a technical expert within the sales team, facilitating communication between customers and the engineering team while delivering product demonstrations and comprehensive support throughout the customer relationship.
Electrical & Electronic Manufacturing
Responsibilities
Partner with and support allocated regional sales organization by providing pre-sales technical assistance, product education, and technical content for sales presentations
Manage the design of solutions by preparing proof of concepts, technical systems designs, and integration plans for Intrusion & Access Control products with other Radionix or third-party manufacturers, successfully matching customer pain points and requirements to proposed solutions
Educate end-users, system integrators, or other parties on key system capabilities and product applications
Provide support before, during and after the sale
Assist systems architects, consultants, and engineers by clarifying and defining specification for design of future projects (to include 1:1 or group presentations for selected technologies)
Build and maintain relationships with systems architects and consultants to drive future specifications and sales (outside of specific projects)
Support expositions, trade shows, and other events as needed, including providing technical support, product/ display setup and configuration, and on-site support for technical questions and customer demonstrations
Other tasks may include maintaining proficiency on products and technology for Intrusion & Access Control, providing internal education of District Sales Managers on technical applications and new technologies, as well as creating, maintaining, and training on demo kits in support of the regional sales team
May provide on-site commission support for architects or consultants as needed
Lead and develop strategic partnerships, and present concepts and articulate business values to consultants, developer and key dicision-makers
Product and technical training via onsite and or virtual sessions as needed
Capture, analyze and act on customer feedback to understand their needs, wants and expectations (Voice of Customer)
Qualification
Required
High School Diploma
3-5 years of field application experience, while working with customers, preferably from the manufacturer side or in the Security market overall
Willingness to travel within allocated geographic region (50-70% of the time)
Excellent verbal, written and interpersonal communication as well as presentation skills
Proven ability to work collaboratively with others
Strong technical background with deep understanding of complex technical products
Good working knowledge in system design and installation (industry affiliation and certification are a plus)
Customer-focused mindset with the ability to build strong relationships
Self-motivated with strong organizational, integrative aptitudes, and follow-up skills
Ability to overcome obstacles, and is resourceful, action-oriented, and tenacious
Proficient in using Microsoft Office (i.e., Word, Excel, and PowerPoint)
Preferred
Associates Degree or certifications in micro-electronic or IT / networking
Bachelor's degree in a technical or related field (e.g., computer science, engineering)
Company
KEENFINITY Group
At KEENFINITY, we are a globally leading provider of innovative security and professional communication solutions.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase