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Siemens · 1 day ago

Service Operations Manager - Smart Buildings

Phoenix, AZ

Full-time

Hybrid

Entry, Mid Level

$102K/yr - $176K/yr

2+ years exp

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. The Service Operations Manager leads a team responsible for performing service work for building automation, fire, life safety, or security systems, ensuring timely delivery and customer satisfaction.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training

Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts

Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team

Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard

Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs

Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards

Maintain excellent organizational and interpersonal skills

Qualification

Team supervisionFinancial reportingProject managementFire Alarm SystemsNICET Level II certificationMicrosoft OfficeVerbal communicationWritten communicationOrganizational skillsInterpersonal skills

Required

Associate degree from a two-year college or technical school

2+ years of experience supervising teams

On-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management

Ability to demonstrate an understanding of financial reporting and applying cost control measures

On-the-job experience with or educational exposure to Fire Alarm Systems

Must obtain NICET Level II Fire Alarm certification within 12 months

Experience with Microsoft Office

Verbal and written communication skills in English

Must be 21 years of age and possess a valid driver's license with limited violations

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship