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Tricera · 1 week ago

Agent Support Specialist

Apex, NC

Full-time

Onsite

New Grad, Entry Level

Tricera is a business technology company dedicated to leveling the playing field for entrepreneurs when it comes to transaction processing software and hardware. The Agent Support Specialist will serve as the primary contact for sales agents and merchants, ensuring effective onboarding, troubleshooting, and overall success in using payment solutions.

AppsFinancial ServicesPaymentsTransaction Processing

Responsibilities

You’ll configure and deploy payment terminals to fit our clients’ unique needs

When agents or clients run into tech hiccups, you’ll be the expert who helps them get back on track

You’ll be the friendly, knowledgeable point of contact for sales reps and business owners who need guidance

From CRM updates to maintaining accurate records, you’ll help keep things running smoothly behind the scenes

Qualification

Tech-SavvyProblem-SolverCommunicatorDetail-OrientedBilingualSocial MediaTeam Player

Required

Tech-Savvy & Quick Learner - You don't need to be a programmer, but you should be comfortable working with tech and eager to learn our systems

Problem-Solver - When something breaks, you figure out how to fix it. You're resourceful, persistent, and creative

Strong Communicator - You know how to explain things clearly, whether it's to a seasoned sales agent or a small business owner with zero tech experience

Detail-Oriented - The little things matter

Team Player - We're a tight-knit team, and we all pitch in where needed. No egos, no drama

Preferred

Previous restaurant experience - we are dealing more and more with point of sale as a bundled component of our core product set. Knowing what modifiers are and how important a good workflow is from the server side is a big benefit. Also restaurant people are just nice and used to dealing with a light dusting of insanity

Bilingual - if you're bilingual in a commonly spoken language, that's awesome. If it's something not commonly spoken like Klingon or Aramaic, that's cool but not very useful

Social Media - if you genuinely like social media and like taking pictures and all the things that social media needs, that's helpful... not the doom-scrolling social media, the useful kind

Other - speak fluent movie quotes, bringing a Herring to your interview, dabbling in graphic design, video editing (CapCut, etc) interest or experience/hobby, knowing your favorite color is indeed yellow not blue, etc

Benefits

Performance Bonus Program - Documented methodology and scoring system - you'll know how your bonus is calculated with transparent criteria to measure outcomes.

Health Coverage Stipend - Apply amount to a marketplace plan, or alternative solutions like CrowdHealth

We cover the cost of a concealed carry training course for all employees, reflecting our belief in personal freedom and responsibility plus offer ongoing firearms training

Four-day workweek (Monday through Thursday - the vast majority of the time)

Agent and Merchant referral program allows you to grow your income through direct impact on company performance