NYC Health + Hospitals · 2 days ago
Clinical Application Support Analyst, Sr / Clinical Business Analyst Lvl 2
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
3+ years expNYC Health + Hospitals is seeking a Senior Clinical Application Support Analyst / Clinical Business Analyst Level 2 to assess, design, develop, and implement system-wide clinical systems. The role involves gathering and transforming information into business requirements, partnering with various stakeholders, and managing project documentation and testing processes.
Health CareHome Health CareHospitalMedicalNursing and Residential Care
Responsibilities
Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards
Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs
Define external interfaces, constraints, quality issues and other non-functional requirements
Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions
Partner with project managers to complete requirements documentation, in accordance with project schedule
Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities
Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards
Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials
Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders
Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training
Develop and execute project presentations
Participate in special projects, as required
Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members
Participate in the development of various departmental training initiatives
Interview junior clinical business analysts and/or other appropriate project team members
Identify opportunities for process improvements and provide analysis and propose change and communicate strategies
Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members
Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members
Qualification
Required
A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function
A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above
A satisfactory combination of education, training, and experience
Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year
Experience implementing clinical systems in a healthcare environment and systems administration
Strong organizational skills, including the ability to manage multiple projects
Good knowledge of computer and communications hardware capabilities and utilization, clinical applications, systems
Must be able to provide support and understand key functions of Radiation Oncology applications and MOSAIQ, ARIA, Eclipse, MIM, Rad Formation products as well as Trauma and Cancer Registry applications
Must be able to document, track, and resolve incidents using ticketing systems, escalating complex issues to higher-level support as necessary
Preferred
At least 1 full life cycle implementation, other implementation of systems, major system upgrade, or application
Healthcare Experience
2+ years' experience with General EHR and or other qualifications
Application knowledge and experience with appropriate application
Company
NYC Health + Hospitals
NYC Health + Hospitals is an interconnected system of hospitals, health care centers, nursing homes, and home care.
10001+ employees
H1B Sponsorship
NYC Health + Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$3.9MKey Investors
The Leona M. and Harry B. Helmsley Charitable Trust
2022-07-26Grant· $3.9M
Leadership Team
A
Andrea G. Cohen
Senior Vice President, General Counsel and Chief Labor Relations Officer
Danielle DiBari
SVP Business Operations, Chief Procurement Officer and Chief Pharmacy Officer
Recent News
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2026-01-03
Crain's New York Business
2025-12-02
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2025-11-22
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