Vaiticka Solution · 1 day ago
Dynamics 365 Technical Consultant (Copilot Studio, AI & Contact Center)
United States
Contract
Remote
Senior Level, Lead/Staff
$65/hr - $70/hr
10+ years expVaiticka Solution is seeking a Senior Technical Consultant with extensive experience in Dynamics 365 Customer Engagement and Power Platform. The role involves designing and implementing secure, scalable solutions and AI-powered experiences for contact centers using various Microsoft technologies.
Information Technology & Services
Hiring Manager
Akram Khan
Responsibilities
Design and implement technical solutions on Dynamics 365 CE (primarily Customer Service / Omnichannel / Contact Center ) and Power Platform
Develop and configure Copilot Studio bots/agents, including:
Conversational flows and prompts
Integration with D365 data and external APIs
Use of knowledge bases (SharePoint, websites, files)
Implement AI-driven experiences: context-aware responses, summarization, routing intelligence, and guided workflows in customer service scenarios
Configure and extend contact center/CCaaS capabilities (voice, chat, SMS, social) integrated with Dynamics 365 Customer Service Contact Center or other CCaaS platforms
Build customizations in D365: plugins, custom workflow activities, JavaScript, custom pages, Power Apps (model-driven), and Power Automate flows
Design and implement integrations using Azure services (Logic Apps, Functions, Service Bus, API Management) and/or third-party middleware
Own technical design documentation, solution diagrams, and integration specifications
Ensure solutions adhere to security, compliance, and performance best practices (Entra ID, role-based security, data policies, ALM)
Participate in code reviews, performance tuning, and troubleshooting complex issues across environments
Support DevOps/ALM pipelines for D365 and Power Platform (solution management, deployment automation, branching strategies)
Qualification
Required
10 years of hands-on experience implementing and extending Dynamics 365 Customer Engagement (Customer Service and/or Omnichannel)
Strong experience with Power Platform (Power Apps, Power Automate) and Azure integration services
Practical experience with Copilot Studio / Power Virtual Agents: building bots, integrating with D365 and external systems, and working with knowledge sources
Solid understanding of CCaaS/contact center concepts: telephony integration, IVR, skills-based routing, queues, agent experience, reporting
Proficiency in relevant technologies: C#, .NET, JavaScript/TypeScript, Dataverse data model, plugins, custom connectors, REST/JSON APIs and webhooks
Experience implementing security and governance for Power Platform and D365 (environments, DLP policies, role-based access)
Company
Vaiticka Solution
Our brand’s primary goal is to offer the necessary recruitment solutions to our corporate clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase