Premier Technical Support Specialist jobs in United States
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Lenovo · 4 days ago

Premier Technical Support Specialist

positionNorth Carolina, United States
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Lenovo is a global technology powerhouse focused on delivering Smarter Technology for All. As a Premier Technical Support Specialist, you will provide exceptional technical support to enterprise customers by diagnosing and resolving technical issues, managing customer calls, and collaborating with internal teams to improve service quality.

ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
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H1B Sponsor Likelynote

Responsibilities

Manage 14 -20 inbound Customer calls during an average daily shift
Diagnose and resolve technical problems for customers and field engineers
Troubleshoot hardware and software issues in various Customer environments
Educate Customers using clear verbal and written language skills
Communicate with internal team to identify recurring issues and develop action plans to improve service quality
Collaborate with internal team to track and resolve Customer escalations effectively
Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLA’s)
Flexibility to work assigned shifts in support of the 24 x 7 call center environment

Qualification

CompTIA A+ certificationTroubleshooting hardware issuesTroubleshooting software issuesIT ticketing systemWindows OS proficiencyMicrosoft products proficiencyTroubleshooting skillsMultitasking skillsLearn quicklyExperience in call center

Required

CompTIA A+ certification or related field; or equivalent experience
2+ years of experience in a client technical support
2+ years of experience troubleshooting hardware and software technical issues
1+ years of experience working with an IT ticketing system

Preferred

MCSE, MCP, CCNA, or TAFE certifications
Proficiency in Windows OS, Microsoft products, and command line troubleshooting
Experience with workstations, RAID storage arrays, docking stations, and computer peripherals
Ability to learn quickly with a proven record of learning new and challenging technologies
Experience working in a call or support center type of environment
Strong troubleshooting skills and ability to learn recent technologies quickly
Excellent multitasking and prioritization skills in a dynamic environment

Company

Lenovo

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Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
dateFounded in 1984
location
Beijing, Beijing, CHN
people-size10001+ employees
web-link
https://www.lenovo.com/in/en/

H1B Sponsorship

Lenovo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)

Funding

Current Stage
Public Company
Total Funding
$3.35B
Key Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M

Leadership Team

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Yang Yuanqing
Chairman & CEO
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Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
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Company data provided by crunchbase