Champro · 1 day ago
Decorated Product Specialist
Bannockburn, IL
Full-time
Onsite
Entry, Mid Level
$19/hr - $22/hr
2+ years expChampro is a privately-owned sporting goods and apparel manufacturer with over 30 years of experience. They are seeking a Decorated Product Specialist to provide expert support for decorated apparel and custom logo items, ensuring outstanding customer service and a seamless order process.
ApparelConsumer GoodsFashionManufacturingSports
Responsibilities
Provide knowledgeable support for decorated products and custom logo items, helping customers with product recommendations and answering questions, via phone, email, and Live chat
Offer friendly and efficient customer service, addressing customer inquiries and resolving issues in a timely manner
Assist with order entry process and providing status, ensuring accuracy, and maintaining clear communication with both customers and internal teams
Work closely with the sales team and other departments to ensure smooth order processing and adherence to company procedures
Monitor order progress and proactively follow up to ensure timely delivery and prevent potential delays
Qualification
Required
2+ years of customer service experience, particularly with custom or specialty products
Experience in a high-volume, fast-paced, customer-focused environment
Proven track record of achieving results and driving success
Ability to analyze and understand customer needs, providing solutions that exceed expectations
Self-starter with creative problem-solving abilities, capable of working independently or leading projects
Strong verbal and written communication skills, with the ability to build immediate rapport with customers and stakeholders
Excellent interpersonal skills, able to collaborate effectively at all organizational levels
Highly organized, adaptable, and able to react quickly to evolving situations
Strong time management skills, able to manage multiple tasks under pressure and meet strict deadlines
Solid understanding of general business principles and strong mathematical aptitude
Proficient in Microsoft Office Suite
Preferred
Familiarity with graphic production artwork is preferred
Experience with Microsoft Dynamics AX is a plus
Experience with customer relationship management (CRM) tools such as Microsoft Dynamics, Netsuite, or Oracle
Passion for sports and a strong connection to the sporting goods industry a plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term and long-term disability
401K
Profit Sharing
Paid time off
Holidays
Reimbursement toward gym membership fees
Company
Champro
Champro® is a manufacturer of sports equipment and apparel and distributes via sports specialty retailers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Augustine
VP of Operations and Supply Chain
Wilson F. Hunt, Jr.
PRESIDENT
Recent News
Sports Business Journal
2025-10-29
Sports Business Journal
2025-10-24
Company data provided by crunchbase