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Torani (R. Torre & Co.) · 2 hours ago

Customer Service Representative

San Leandro, CA

Full-time

Onsite

Mid Level

$28.85/hr - $32.05/hr

3+ years exp

Torani is a Certified B Corporation committed to shared success, and they are seeking a Customer Service Representative who is passionate about solving problems and building relationships with distributor partners. The role involves engaging with customers, managing orders, and providing support across various teams to ensure effective communication and problem resolution.

Food and BeverageWine And Spirits

Culture & Values

Responsibilities

You’ve brought a positive and solution-oriented mindset into every conversation, and your energy helps create the meaningful connections Torani counts on

You engage deeply with our customers, putting them at ease to openly share with you and you listen intently

You’ve also supported business growth – your keen awareness to the strategy and use of that knowledge is applied in your day-to-day, whether completing order allocation and tracking, attending customer meetings, or generating informative reporting

You take every opportunity to grow our business

You are quickly responsive, very efficient with time, and can move rapidly from one task to another while handling shifting daily priorities

You effortlessly shift from managing incoming orders to answering inquiries to supporting Team Member requests – resulting in admirable order management results

Once a task is on hold, waiting for a response, or completed, you’ve promptly jumped to the next task

The attention to detail and consistent double checking has ensured all customer requests have been answered and all information is accurate prior to being passed along to the next person

Your adaptability and can-do attitude has allowed you to thrive in our fast-paced, ever-evolving environment

While most order tracking and tasks are completed in Oracle; you are equally efficient in use of the right keystrokes in Word and Excel

While your speed isn’t the only key to your success, it does mean you can write reports, assessments, and describe customer problems without sacrificing the crucial time spent engaging with our customers

Other team members seek you out for computer-related issues on the team, whether they need help with order management or data tracking

You’ve embraced learning new systems and methods and take pride in helping others grow by sharing your knowledge freely

You take ownership of your work and show up with integrity and a collaborative spirit every day

You’ve earned the respect of customers and team members alike based on your consistent delivery of on-time results, no matter what

When timing seems to be heading off track you find alternative paths and demonstrate a high commitment to exceed expectations

You care deeply for others and love to roll up your sleeves and pitch-in when you have a spare moment

Whether it’s your attitude, humor, or energy – you bring a little extra brightness to every day

Qualification

Customer Service ExperienceOrder Management SystemMicrosoft OfficeCRM ExperienceProblem SolvingCommunication SkillsTeam Collaboration

Required

Minimum of 3 years of experience in Customer Service, with a strong preference for experience in Consumer-Packaged Goods (CPG) and/or Business-to-Business (B2B) environments

Skilled with an order management system (Oracle, SAP or equivalent)

Proficiency in Microsoft Office

CRM experience

Ability to work 7:00AM to 4:00PM

Monday - Friday, In-Office, plus overtime as needed