Firman Solutions ยท 1 day ago
Case Manager
Los Angeles, CA
Full-time
Onsite
New Grad, Entry LevelFirman Solutions is seeking a Case Manager to support clients through their case processes. The role involves assessing documentation, coordinating medical treatments, and maintaining client communication throughout the case lifecycle.
Staffing & Recruiting
Hiring Manager
Adam S.
Responsibilities
Places an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow
Assessing the completeness of the case documentation and obtains missing documentation, if required
Reviews documentation and accuracy of information with client
Sets client up with necessary medical treatment and/or ensures the client is treating through their own providers
Maintains client file with progress reports and claim status (while complying with established organizational guidelines)
Answers all phone calls promptly, professionally, and using a friendly greeting
Serves as a liaison by communicating with adjusters and medical providers and lien holders
Helps in the process of finalizing the property damage and obtaining any rental or loss of use for the client
Scans documents related to the case into the client case system file and sends any requests or liens via fax or email
In the event the client has med pay coverage and it is not in excess, submits reports and bills in order to obtain the limit amount
Communicates with the client on a regular basis about the case (at least twice month), including updating the client on the claim process and associated timeframes and adds detailed notes
Updates case management system at every stage of the case, documenting all pertinent information and conversations
Timely files any governmental claims via certified and return receipt mail and requests a conformed copy of each claim filed
Qualification
Required
Strong customer service skills, including sense of compassion and empathy
Effective problem-solving abilities
Strong attention to details
Excellent written and verbal communication skills and organizational abilities
Solid knowledge of case management and systems
Ability to develop trust in constituents and staff
High level of understanding about insurance benefits and priority processes
General computer skills with working knowledge of Microsoft Word, Excel, Outlook, and Litify case management software
Professional demeanor and appearance
Strong personal focus on meeting or exceeding individual, department, and Firm goals
Ability to work effectively within a team-oriented work environment
Ability to work independently and efficiently; able to prioritize tasks
Company
Firman Solutions
Welcome to Firman Solutions - Your Premier Staffing and Recruiting Partner Serving Texas and Beyond.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase