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QuickLaunch · 1 week ago

Customer Success Manager (Renewals, Expansion & Value Realization | IPaaS & IDaaS | Higher Ed)

United States

Full-time

Remote

Senior Level

QuickLaunch is a global Identity and Access Management provider designed for higher education institutions. They are seeking a results-driven Senior Customer Success Manager to manage and enhance the customer journey for their higher education clients, focusing on driving product adoption and ensuring customer satisfaction.

Artificial Intelligence (AI)Cloud SecurityIaaSIdentity ManagementInformation TechnologyMobile Apps

Growth Opportunities

Hiring Manager

Anjli Jain

Responsibilities

Serve as the primary point of contact for a portfolio of QuickLaunch clients

Drive successful onboarding and training of new customers

Monitor customer health metrics (e.g., usage, adoption, CSAT), proactively addressing risks and opportunities

Collaborate with customers to ensure they realize the full value of QuickLaunch solutions

Support renewal and expansion efforts in collaboration with Sales and Account Management teams

Build trusted relationships with key stakeholders in customer institutions

Conduct regular check-ins and business reviews to reinforce value and alignment

Advocate customer needs internally and work with Product and Support teams to address issues and improve experience

Capture client feedback and contribute to knowledge sharing and process improvement initiatives

Work closely with Product, Implementation, and Support teams to ensure customer success milestones are met

Participate in development of customer enablement resources (e.g., guides, webinars, FAQs)

Support development of case studies and success stories in coordination with Marketing

Qualification

Customer Success ManagementB2B SaaS experienceHigher education knowledgeAccount ManagementClient ServicesCommunication skillsInterpersonal skillsCustomer success toolsEnterprise client relationshipsRetention goalsComplex customer scenarios