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Coca-Cola Beverages Florida · 2 days ago

Equipment Service Technical Training Manager

Tampa, FL

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Coca-Cola Beverages Florida is a family-owned independent Coca-Cola bottler and the third largest privately-held bottler in the United States. The Manager, Equipment Services Technical Training will develop and deliver training plans for the Equipment Services Team, including designing training materials and providing hands-on technical support and mentorship to service technicians.

Food and BeverageManufacturingSales

Responsibilities

Capable of developing and delivering technical equipment training plan and track progress to goal

Work in collaboration with the Talent & Learning team to design technical training materials, create training videos, develop and deliver instructor led technical and customer relations training

Provide hands-on technical support, mentorship, training, and guidance to individual service technicians as well as in a group setting

Provide hands-on technical support and equipment applications training and guidance for sales associates both individually and in a group setting

Build a positive learning and working relationship with service technicians and sales partners

Ensure technicians demonstrate the hands-on aptitude to provide basic troubleshooting ability for relevant equipment

Serve as technical expert on various dispensing, bar and restaurant equipment

Deliver virtual and in-person learning experiences using the latest technologies and learning methodologies

Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps

Conduct technical ride-with equipment service personnel to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences

Partner and collaborate with senior business leaders to understand and impact various performance metrics related to equipment service technical performance

Role is accountable for assigned service performance development and improvement

Role is responsible for class preparation to include equipment setup, parts orders, training material preparation and lodging coordination

Track and maintain training records in the organization’s training platform

Coordinate training efforts with Coke Florida Learning, Coca Cola NAOU and CDE suppliers

Collect and implement training programs necessary for equipment certifications as required by customers

Qualification

Technical training developmentBeverage dispensing equipmentCoachingFacilitationData analysisInstructor-led trainingPerformance improvement plansTechnical supportMicrosoft Office

Required

8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas

5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting

3+ years of experience with data analysis and performance improvement plan or learning plan development

Required to maintain latest certifications on all essential equipment applications

Computer literate, Microsoft Office, PowerPoint, Excel, Word, and applications associated with technical training, attendance tracking and material development

Must have driving record with no major moving violations in the last three (3) years