Renewals Manager jobs in United States
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Abnormal AI · 1 day ago

Renewals Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Abnormal Security is seeking a Renewals Manager to own and drive the end-to-end renewal motion for a defined book of business, ensuring strong customer retention and predictable revenue outcomes. The role involves managing renewal strategy, negotiating commercial terms, and collaborating with Customer Success and Sales to support the company's growth goals.

Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security

Responsibilities

Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close
Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal’s business objectives
Partner closely with Customer Success and Account Management to maintain strong customer health and retention
Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes
Manage renewal timelines, pricing conversations, and execution with minimal oversight
Identify and execute expansion opportunities, including licensing true-ups and value-based upsells
Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy
Leverage customer insights to guide value-based conversations and renewal positioning
Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences

Qualification

Renewals managementContract negotiationCustomer lifecycle managementCRM proficiencyAnalytical skillsCustomer empathyClear communicationCollaboration

Required

2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
Proven ownership of contract renewals, including negotiation and close
Strong understanding of customer lifecycle management and renewal risk indicators
Experience negotiating pricing, terms, and objections with customer stakeholders
Ability to assess customer health and translate insights into renewal strategy
Proficiency with CRM systems (e.g., Salesforce)
Strong analytical skills to support forecasting, reporting, and renewal planning
Familiarity with Abnormal's products and services, or the ability to ramp quickly

Preferred

Gainsight experience preferred

Company

Abnormal AI

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Glassdoor3.3
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Abnormal AI is the leading AI-native human behavior security platform.
dateFounded in 2018
location
Las Vegas, Nevada, USA
people-size1001-5000 employees
web-link
https://abnormal.ai/

Funding

Current Stage
Late Stage
Total Funding
$534M
Key Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown
2022-05-10Series C· $210M

Leadership Team

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Evan Reiser
Founder & CEO
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Sanjay Jeyakumar
CTO, Co-Founder, and Head of R&D
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Recent News

Morningstar.com
Abnormal AI Named a Leader for the Second Consecutive Year in the 2025 Gartner® Magic Quadrant™ for Email Security
2025-12-03
Abnormal AI
Abnormal Security Launches with $24M Series A Funding from Greylock to Protect Enterprises from Targeted Email Attacks
2025-12-01
Abnormal AI
Abnormal Security Raises $200M+ at a $4B Valuation To Protect The Modern Enterprise Workforce, With Its AI-based Email Security Platform
2025-12-01
Company data provided by crunchbase