NEOGOV · 1 week ago
Assistant Manager, Resident Services (CDI)
San Antonio, TX
Full-time
Onsite
Mid Level
$63K/yr - $63K/yr
4+ years expNEOGOV is a company that focuses on improving residents’ quality of life through housing services. The Assistant Manager of Resident Services oversees the operations of the CDI department, managing various resident service programs and ensuring compliance with regulations while enhancing staff performance and program effectiveness.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides supervision through coaching and counseling and maintains accountability through the administration of corrective action when necessary
Plans, monitors, and appraises job performance on an ongoing basis and conducts formal performance reviews for assigned staff
Identifies opportunities to improve staff performance, and provides training and support to meet agency business needs while promoting professional development
Communicates department expectations and strategic goals frequently and clearly to assigned staff to achieve department and agency objectives
Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees
Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization
Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity
Employees are expected to use Generative AI solutions ethically and responsibly
Other duties as assigned
Contributes to the development and implementation of the program design for each assigned program
Oversees day-to-day operations to ensure accuracy, data integrity, timeliness, completeness, customer service and overall performance of assigned staff
Monitors and enforces compliance with federal regulations, state and local laws, and all internal policies and procedures
Conducts file audits to measure performance and provide feedback as part of an ongoing quality assurance process. Manages client file integrity in accordance with all privacy and confidentiality laws and regulations relevant to the handling of resident and partner information
Implements, enforces, and identifies opportunities to improve established systems, policies, and procedures
Coordinates resident services activities, special events and program and agency wide assistance programs
Facilitates effective working relationships between department staff and property management or other agency staff
Assists in the development of pilot programs and related tools and outcome measurements to expand program offerings to meet identified resident needs
Provides service coordination and case management when necessary, demonstrating expert knowledge and leading by example
Provides exemplary customer service in all interactions with employees within the organization, external partners, residents and community members
Builds partnerships by conducting outreach activities and delivers public presentations to community stakeholders. Meets with community service organizations to identify resources that will benefit residents through service coordination
Maintain a working knowledge of organizational policies and procedures to assure residents have a clear understanding of changes that may affect their residency
Collects and analyzes program data to provide regular reporting to internal and external partners
Lead, motivate, engage and retain employees by: Setting goals for performance and deadlines that comply and conform with the company’s plans and vision
Organizing workflow and ensuring that employees understand and are trained on their duties or delegated tasks
Monitoring employee productivity and providing constructive feedback and coaching
Ensuring alignment across various procedures
Qualification
Required
Two (2) years of college or university with coursework in Social Work or a related field
Four (4) years experience in federal/affordable housing programs and/or social work
Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides
Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable
Successful completion of a criminal history background check, education, and work history verification, and drug screening test
Self-Sufficiency Service Coordination training and certification to be completed within the first year of employment
Texas Class “C” driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier
Must have the ability to earn certifications as required by assigned tasks
Strong oral, written and digital communication skills to conduct meetings and training, and to prepare reports that are clear, complete, and comprehensive
Effective interpersonal and oral communication skills to work in a team setting
Modern office practices, procedures and equipment
Ability to operate a computer and implement data entry techniques for best practices in data governance
Knowledge of computer software applicable to the function served
Knowledge of and ability to implement financial and statistical record-keeping techniques
Knowledge of telephone techniques and etiquette
Knowledge of and ability to implement correct English usage, grammar, spelling, punctuation and vocabulary
Ability to implement interpersonal skills using tact, patience and courtesy
Ability to maintain strict confidentiality of sensitive information
Ability to plan, organize and coordinate office activities and communications to facilitate the efficient flow of administrative and clerical activities
Ability to be a 'Self-Starter' and work independently with little direction
Ability to handle multiple tasks and manage time effectively
Ability to type at an acceptable rate of speed
Ability to analyze situations accurately and adopt an effective course of action
Ability to compose independently or from verbal instructions, letters, memos, bulletins or other material
Ability to read, interpret, apply and explain rules, regulations, policies and procedures
Ability to meet schedules, manage timelines, determine project scope and deliver on benchmarks and project outcomes
Ability to add, subtract, multiply and divide quickly and accurately
Ability to establish and maintain cooperative and effective working relationships with others
Ability to work respectfully and courteously with staff, residents and the general public
Preferred
Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing
Experience with Vizio or equivalent is acceptable
Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems
Benefits
HEALTH INSURANCE - BLUE CROSS/BLUE SHIELD HEALTH PLAN
DENTAL INSURANCE – BLUE CROSS/BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)
VISION INSURANCE – HUMANA
LIFE INSURANCE – (BLUE CROSS/BLUE SHIELD OF TEXAS)
LONG TERM DISABILITY – (BLUE CROSS/BLUE SHIELD OF TEXAS)
SHORT TERM DISABILITY – (BLUE CROSS/BLUE SHIELD OF TEXAS)
VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)
VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS/BLUE SHIELD OF TEXAS)
LEGAL SERVICES - ARAG LEGAL SERVICES
OPPORTUNITY HOME PENSION PLAN
457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)
FLEXIBLE SPENDING ACCOUNTS – MCGRIFF INSURANCE SERVICES
FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)
PAID PARENTAL LEAVE
PTO DONATION
LIVONGO DIABETES MANAGEMENT (BCBS)
SMOKING CESSATION PROGRAM (BCBS)
EMPLOYEE ASSISTANCE PROGRAM – DEER OAKS
TUITION REIMBURSEMENT PROGRAM
DISCOUNTED TICKETS
GYM REIMBURSEMENT/WEIGHT LOSS PROGRAM
Opportunity Home furnishes employees with 13 paid holidays annually.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase