NEOGOV · 2 days ago
Merchant Services Specialist-WV State Treasurer's Office-Kanawha Co.
Kanawha County, WV
Full-time
Onsite
Entry Level
$45K/yr - $55K/yr
1+ years expNEOGOV is seeking a Merchant Services Specialist for the West Virginia State Treasurer's Office. This role involves managing online payment systems and providing customer support for payment processing to state government agencies and their customers.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist state agencies and local government entities with setting up on-line payment services for their customers
Assists state agencies and customers who call with questions regarding credit card payments
Create new terminal IDs in the EGov (online ecommerce) system and create accounting templates in wvOASIS to detail and document payment transactions received for state agencies, entities, boards and schools
Adds content to e-Pay pages for state agencies, entities, boards and schools with EGov agreements
Manages daily credit card payment transactions in both E-Gov and WV Go-Pay
Reconciles daily EGov deposit transactions
Reviews, compiles, and provides monthly invoices to state agencies, entities, boards, schools and local governments for fees due to the WVSTO for various banking transactions
Serves as point-of-contact for PCI Compliance (Payment Card Industry Standards) and communicates with state agencies, entities, boards and schools as needed
Monitors Clover Rapid Comply for PCI compliance of state agencies
Monitors and updates the mobile text alerts system for EGov and WV Go-Pay when either system has a malfunction
Accesses CardPointe and SNAP Pay payment gateways to process reversals, verify transactions and refunds, and provide authorization codes to state agencies and customers as needed
Works on special projects as assigned
Generates and sends a daily investment activity report to the Banking Services Participant Accounting Department for processing & Cash Accounting Department for reconciliation
Compiles and saves a daily cash receipts report and the daily deposit report from the state’s accounting system, wvOASIS, to the EGovernment drive for the Cash Accounting Department for reconciliation
Reviews, compiles, and submits information for credit card disputes to our merchant services vendor, Huntington Merchant Services
Qualification
Required
Graduation from a standard four-year high school or the equivalent required
one to two years related experience and/or training
Knowledge of the Microsoft Office Suite and in-house designed systems
Ability to effectively present information in one-on-one and small group situations to external customers, agencies and other employees of the organization
Ability to gather and compile data for use in financial reports
Ability to communicate effectively, both verbally and in writing
Ability to establish and maintain effective working relationships with others
Ability to converse in a professional manner and provide excellent customer service
Ability to maintain records and to prepare reports
Preferred
bachelor's degree in accounting or finance from a regionally accredited college or university
Knowledge of the credit card payment industry
banking or experience in wvOASIS
Benefits
Public Employee Insurance Agency benefits
A number of other benefits available to state employees
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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