Apply on Employer Site

Bond, Schoeneck & King PLLC · 1 day ago

Information Technology Support Specialist

Buffalo, NY

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $65K/yr

Bond, Schoeneck & King, PLLC is a law firm with over 300 attorneys seeking a full-time IT Support Specialist to join their Information Technology department. The role involves providing technical assistance and support for IT-related issues, ensuring efficient operations within the organization.

AdviceLaw EnforcementLegal

H1B Sponsor Likely

Hiring Manager

Hali Greenhouse

Responsibilities

First-Line Support: Act as the initial point of contact for all IT-related inquiries via various communication channels (phone, email, ticketing system), providing timely and friendly responses to resolve issues or escalate them to other relevant IT teams when necessary

Technical Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and disruptions for end-users

Software Support: Assist users with software installations, updates, configurations, and troubleshoot issues related to operating systems, productivity applications, and custom software

Password Management: Handle password reset requests and user account management to maintain security and access controls

Network Support: Troubleshoot basic network connectivity issues and assist in setting up and configuring network connections for users through VPN, Microsoft Remote Desktop or VDI environments

Communication and Confidentiality: Provide excellent customer service skills in a fast-paced and technical environment. Talk frustrated end-users through their difficulties and turn the situation into a positive experience. Requires discretion and handling of confidential information

Documentation: Create and maintain detailed documentation for common issues, troubleshooting steps, and solutions, aiding in the knowledge base for both the team and end-users. Utilization of our ticket tracking software, Sysaid

User Training: Conduct small-group or one-on-one training sessions to help users become proficient with firm software and IT systems

Remote Support: Provide remote assistance to off-site employees, ensuring their technical needs are met promptly and efficiently

IT Policies and Compliance: Ensure users adhere to firm IT policies and procedures, assisting in enforcing security protocols and compliance requirements

IT Asset Management: Provide backup support to monitor and manage IT assets, including hardware and software inventory, and maintain accurate records of equipment issued to users

Unified Communications: Provide backup support to our Unified Communications team in setting up conference room meetings, support video conferencing software and our firm telephony solution, Zoom Phone

On-Call Rotation: Provide on-call support for users during non-business hours on a rotating basis

Various other duties as assigned

Qualification

Technical SkillsCustomer ServiceProblem-SolvingMultitaskingAdaptabilityRemote SupportIT Policies ComplianceTeam PlayerCommunication SkillsDocumentation

Required

Solid knowledge of various operating systems (Windows, macOS)

Microsoft Office Suite

Email clients

Common desktop applications

Familiarity with network fundamentals (TCP/IP, DNS, DHCP)

Familiarity with mobile devices running iOS and Android

Exceptional customer service skills

Ability to explain technical concepts to non-technical users in a clear and friendly manner

Strong analytical and problem-solving abilities

Demonstrated ability to manage multiple tasks simultaneously

Ability to prioritize workload in a fast-paced environment

Collaborative attitude

Willingness to work within a team

Ability to adapt to changes in technology

Ability to learn new tools and processes quickly

Company

Bond, Schoeneck & King PLLC

Bond is a full-service law firm counseling individuals, companies, not-for-profits and public sector entities in a wide spectrum of practice areas.

Founded in 1897

Syracuse, New York, USA

201-500 employees

https://www.bsk.com/

H1B Sponsorship

Bond, Schoeneck & King PLLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (27)

2024 (35)

2023 (38)

2022 (40)

2021 (24)

2020 (49)