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Milestone Technologies, Inc. · 1 day ago

Service Desk Analyst

United States

Contract

Remote

Entry Level

$19/hr - $20/hr

2+ years exp

Milestone Technologies, Inc. is seeking a Service Desk Analyst to provide Level 1 support in a remote capacity. The role involves managing ticket intake through ServiceNow and supporting Aptos retail POS systems, ensuring timely resolution of user issues.

Application Performance ManagementConsumer ElectronicsInformation Technology

No H1B

Hiring Manager

Liz Walker

Responsibilities

Respond to telephone, email and Service Now requests

Creates and tracks incidents and requests to ensure timely resolution

Escalate issues to the appropriate group

Support Aptos retail POS system and Retail Devices

Solve everyday problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup

Level 1 support teams solve user problems by following standard operating procedures through Knowledge Bases. If no solutions are available per the training and instructions, Level 1 personnel forward the Incident/Request to Level 2 support

Qualification

Aptos POS systemWindows 10Mac OSXActive DirectoryCustomer serviceQuick learnerNetworking knowledgeCommunication skillsDetail orientedTeamwork

Required

Experience with Aptos retail point of sale system

Must have the ability to focus and make quick sound decisions

Must be able to work independently and/or in a group environment

Must be a quick learner by documenting and taking notes

Must be organized and detail oriented

Work on a rotational after-hour on-call schedule

Available on the weekends

Must possess top notch customer service

Must have excellent communication skills, work ethic, punctual, reliable and have a desire to excel

Must have a solid understanding of networking

Proficiency with Windows 10 and Mac OSX

Experience managing accounts in Active Directory

AS degree or higher or proven years of experience

2 years of Service Desk or Desktop Support experience

Benefits

Comprehensive benefits

Company

Milestone Technologies, Inc.

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Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.

Founded in 1997

Fremont, California, USA

1001-5000 employees