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ECMC Group · 1 day ago

Document Processor Lead

Minneapolis, MN

Full-time

Onsite

Mid Level

$25/hr - $29/hr

3+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Document Processor Lead serves as an expert in processing rehabilitation documents and resolving complex customer inquiries.

FinanceNon ProfitSocial

Comp. & Benefits

Responsibilities

Measures the quantity of rehabilitation accounts and updates reports

Conducts quality assurance audits by reviewing accounts for accuracy and communicates results with employees while providing coaching

Acts as first point of contact for questions for Rehabilitation Document Processors

Receives and logs rehabilitation documents

Reviews documents for completeness and accuracy

Reviews FRED schedules and financial statements to ensure they match documents

Inputs information on various screens and fields to reflect results of review

Updates notes in FRED and EPIC as necessary

Follows up with staff and borrowers as appropriate to resolve discrepancies

Complies with all ECMC Group Policies

Performs other duties as assigned

Qualification

Data entry skillsCustomer service skillsAnalytical skillsCommunication skillsMulti-tasking abilityEthical conductOffice suite proficiencyProblem-solving skills

Required

High School or GED

3 or more years' experience in a call center or high-volume operations environment

Strong data entry skills

Effective written and verbal communication skills with the ability to clearly and effectively convey information to individuals or groups. This includes the ability to choose the appropriate method or methods of communication

Proficient knowledge and skills working in a computer-based office suite environment, Microsoft Windows or Mac Office

Ability to work with high volumes efficiently and accurately

Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards

Basic analytical and problem-solving skills

Strong customer service and telephone communication skills with the ability to anticipate, understand and manage customer expectations

Ability to manage conflicting priorities and handle multiple tasks/projects concurrently

Ability to consistently carry out job responsibilities