Russell Tobin · 2 hours ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$17.50/hr - $20/hr
1+ years expRussell Tobin's client is seeking a Customer Service Representative to join their team in Port Washington, NY. The role involves answering customer calls, troubleshooting technical issues, resolving complaints, and maintaining service levels while documenting interactions accurately.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Jennifer Zabala
Responsibilities
Answer incoming calls and process customer orders
Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly
Resolve customer complaints while maintaining composure and professionalism
Document customer interactions accurately and track call types
Follow up with customers regarding order status, shipping, and stock availability
Maintain support service levels consistent with Luxottica’s standards
Perform all other duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum 1 year of experience in customer service, hospitality, or call center environments
Excellent telephone etiquette and communication skills (verbal and written)
Strong PC skills including Microsoft Office (Word, Excel) and internet navigation
Ability to prioritize tasks, manage time efficiently, and work well in a team environment
Demonstrated listening and comprehension skills
Preferred
Higher education degree
Experience using SAP
Knowledge of optical products and industry terminology
Bilingual in French
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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