Lifespan of Greater Rochester · 3 weeks ago
Program Coordinator- Health Insurance Information Counseling & Assistance Program (HIICAP)
Rochester, NY
Full-time
Onsite
Mid Level
$21.50/hr - $21.50/hr
3+ years expLifespan of Greater Rochester is a trusted mission-driven nonprofit dedicated to helping older adults navigate the challenges of longer life. The HIICAP Coordinator manages the program for Monroe and Livingston County, overseeing volunteer operations and providing essential health insurance guidance to Medicare beneficiaries.
Elder CareNon ProfitTraining
Responsibilities
Volunteer Management: Recruit, screen, train, and support volunteer HIICAP counselors
Program Oversight: Supervise daily activities, manage schedules, and implement strategies
Public Education: Schedule presentations and outreach on Medicare, Part D, Advantage plans, and Medicare assistance Programs
Counseling Support: Assist counselors with complex client issues, fraud/abuse reporting, appeals, and low-income subsidy applications (Extra Help, MSPs) and call SHIP for client information
Community Liaison: Build relationships with agencies and community groups to promote Medicare presentations
Ensure counselors provide objective information on Medicare, Medigap, Advantage plans (Part C, and drug plans (Part D)
Oversee volunteers’ daily activities
Recruiting and training new volunteers
Scheduling volunteers time
Scheduling Medicare presentations and tabling events such as health fairs in the community
Back up to HIICAP Director and Program assistant
Qualification
Required
Associate's degree or 3 years' experience in the health insurance industry or related health insurance counseling
Certified NYS HIICAP Counselor
Ability to interface with all levels of personnel and to work effectively in multicultural situations in a professional and respectful manner
3 years' experience in the health insurance industry or related health insurance counseling
Pass the annual HIICAP counselor exam yearly. By October 15th
Extensive knowledge of Medicare and Medicare related insurance such as Medicare Advantage plans and Medigap Supplementals
Working knowledge of community resources
Medicare-related assistance programs i.e. NYS EPIC, Low Income Subsidy (extra help) Medicare Savings Program (MSP) and Medicaid
Medicare rules and regulations regarding IEP, AEP, OEP GEP and SEP
Ability to maintain composure under strict deadlines and difficult situations
Strong organizational, verbal, written and telephone communication skills are required
Strong interpersonal, analytical, communication, organizational and problem-solving skills
Ability to work in multi-cultural situations
Preferred
Computer experience preferred (Word, Excel, Office 365, Peerplace, Acuity and web research)
Company
Lifespan of Greater Rochester
Aging Service Provider
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.01MKey Investors
Alzheimer's AssociationAARP
2025-06-25Grant
2024-06-26Grant· $0.01M
Leadership Team
Karl Hagen
Chief Financial Officer
Recent News
Rochester Business Journal
2025-07-10
Rochester Business Journal
2025-03-26
Maryland Daily Record
2025-03-26
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