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DirectViz Solutions, LLC · 4 days ago

Telecommunications Engineer Specialist (ELMR)

Millington, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

DirectViz Solutions, LLC is a dynamic government contractor focused on delivering innovative IT solutions. They are seeking a Telecommunications Engineer Specialist (ELMR) to provide technical support and manage ELMR systems, ensuring superior customer service and effective communication with clients.

ConsultingInformation TechnologyLegalSoftware

No H1B

Security Clearance Required

Hiring Manager

Pam Maze

Responsibilities

Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals

Act as a primary point of contact for incoming support requests

Deliver technical support, training, and implementation of ELMR systems

Test, tune and program Motorola based ELMR radios as needed

Plan, manage, and coordinate the inventory, storage and distribution of radios

Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups

Configure Radio Set Identifiers (RSIs) and troubleshoot radio subscriber units and/or network configurations

Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance

Escalate issues to Advanced Services and the Management team as appropriate

Report updates, discrepancies, outages or issues to management

Other duties and projects as assigned

Qualification

DoD8570 IAT Level IIELMR systems supportMotorola radios expertiseProject managementCustomer service dedicationCommunicationTeam collaborationProblem-solving skills

Required

Education: DoD8570 IAT Level II (eg: Sec+)

Clearance: Secret

1-3 years' experience in supporting ELMR, Motorola radios or equivalent experience

Excellent team skills, must be thorough, must have excellent communications skills, written and verbal

Demonstrate initiative and be results oriented with flexibility and tenacity

Demonstrate the ability to continuously adjust priorities to reflect changing circumstances

Ability to work in a dynamic cross-organizational team environment

Strong dedication to provide quality customer service

Effective problem-solving skills and inherent decision-making ability

project manager

Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus

Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations

Be able to maintain awareness during scheduled working hours

Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)

Able to lift up to 15 pounds

Excellent verbal and written communication; good command of the English language

Execute tasks independently and work as a team

Learns and memories routine tasks

Strong organizational, grammar, business correspondence, and self-management skills

Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities