Surf Thru Express · 2 weeks ago
Director of Car Wash Operations
Bakersfield, CA
Full-time
Onsite
Director/Executive
$150K/yr - $175K/yr
8+ years expSurf Thru Express Car Wash is seeking a results-driven Director of Car Wash Operations. This senior leadership role involves full responsibility for operational performance across a growing, multi-state express car wash platform, requiring a proactive leader who can identify opportunities and implement solutions effectively.
AutomotiveCustomer ServiceService Industry
Hiring Manager
Elisa Martinez, SHRM-CP
Responsibilities
Full ownership of operational performance across all locations, including wash quality, customer experience, labor efficiency, safety, and profitability
Proactively identify operational weaknesses and opportunities; develop and implement solutions without requiring executive direction
Lead, develop, and hold accountable all regional and site leadership; build a culture of execution, accountability, and continuous improvement
Drive innovation in processes, systems, training, and performance management; regularly present new ideas and recommendations to the executive team
Establish and enforce operating standards while continuously raising the bar for performance and consistency
Act as the final decision-maker for operational issues and escalations, resolving problems quickly and decisively
Conduct frequent multi-state site visits to assess performance, coach leaders, and personally validate standards
Lead operational planning, KPI reviews, and performance accountability meetings with a focus on measurable results
Partner with executive leadership to support growth, new site openings, integrations, and scalability initiatives
Lead the organization through change, growth, and increasing operational complexity without creating dependency on ownership
Qualification
Required
Bachelor's degree in Business, Operations, or related field
8–10+ years leading multi-site operations, ideally in express car wash, retail, QSR, or another high-volume service business
Demonstrated history of building and scaling operations, not just maintaining them
Proven ability to operate independently, prioritize effectively, and execute without close supervision
Track record of developing leaders and creating accountability at scale
Strong analytical mindset with the ability to translate data into action
Excellent communication skills with the confidence to challenge assumptions and influence executive leadership
Willingness and ability to travel up to 50% across operating locations
Preferred
Advanced degrees or certifications a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Company
Surf Thru Express
Surf Thru Express is an eco-friendly, high-end car wash company based out of Bakersfield, California.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase