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L3Harris Technologies · 1 day ago

Lead, Engineering Services and Technical Performance Manager

Herndon, VA

Full-time

Onsite

Lead/Staff

9+ years exp

L3Harris Technologies is a leader in the defense industry, dedicated to providing end-to-end technology solutions. The Engineering Services and Technical Performance Manager will support the Surveillance Broadcast Services Program, focusing on monitoring and reporting service delivery performance and managing outage investigations.

CommercialInformation TechnologyNational Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Maintain/track daily updates regarding system failures, system performance and performance metrics for both ADS-B radio stations and FAA Service Delivery Points. TPM Reporting must have the ability to confirm and present evidence supporting their outage conclusion, including network performance management processes

Update performance tracking presentation for FAA and L3Harris management covering current-month outages and performance issues. Develop corrective action plans in response to FAA requests and track completion of each planned effort

TPM Reporting Lead shall coordinate with multiple program teams (Tier 1 NOC, Tier 2 technicians, SBS engineering and network engineering) performing artifact analysis for all outages where service gaps are indicated but ‘no service outage’ was declared. Effort includes providing clear and unambiguous evidence supporting the outage times defined by L3Harris

Lead and manage the outage investigation process with support of L3Harris Engineering Modeling and Analysis team

Create and deliver on-time monthly CDRL documents to FAA to document system performance. TPM Reporting Lead is responsible for meeting monthly deadlines and updating status to L3Harris Management

Communicate and coordinate network and system performance to L3Harris and FAA management

Obtain the technical performance proof and adjust impact and cause statements in the reports accordingly

Track analysis requests and collect results to be incorporated into the report deliverable

Drive the investigation/analysis process workflow across multiple elements of the organization as well as generate the TPM Outages and Deviation report deliverables at the end of the month

Interface and maintain good relationship with FAA Second Level Engineering (SLE). Responsibilities include reaching agreement with FAA on outage reconciliation on a monthly basis, which drives SBS program financial performance by minimizing disincentives

Communicate and interface regularly with internal/external customers and program management

Responsible for developing process and procedure documentation, with special focus to identify and implement process improvement opportunities throughout the program performance tracking lifecycle. This will involve coordinating processes between Tier 1 NOC, Tier 2 technicians, SBS engineering and network engineering

Obtain and maintain an FAA Public Trust clearance

Qualification

Network performance managementPerformance trackingProject managementMicrosoft Office SuiteComputer networking knowledgeAviation knowledgeCommunication skillsTeamworkSelf-motivated