Apt · 1 day ago
Technical Support Specialist
Greater Birmingham, Alabama Area
Contract
Onsite
New Grad, Entry Level
$20/hr - $40/hrApt is seeking a Technical Support Specialist for a 24×7 operations role. This position involves providing first-line diagnostics and resolution for computer systems and applications while acting as a communication bridge between customers and support teams in a compliance-driven environment.
Staffing & Recruiting
Hiring Manager
Catherine Ross
Responsibilities
Triage, diagnose, and resolve incidents/requests; escalate when needed
Support Windows environments; assist with AIX/UNIX as applicable
Perform basic network troubleshooting (TCP/IP, DNS/DHCP, connectivity)
Communicate status clearly to users and stakeholders; document thoroughly in ITSM tools
Follow Change Management and knowledge‑base procedures; contribute KB articles
Adhere to CIP, SOX, and security/compliance standards
Meet SLAs/OLAs for response and resolution; identify trends for prevention
Qualification
Required
Education in CS/IT or equivalent experience
Working knowledge of Windows (user/server); exposure to AIX/UNIX preferred
Familiarity with distributed networks and enterprise applications
Excellent written/verbal communication; strong customer service
Proven multitasking, prioritization, and problem‑solving skills in high‑pressure settings
Willingness to work rotating 24×7 shifts
Preferred
Experience in service desk/NOC or critical infrastructure support
ITSM/monitoring tools (e.g., ServiceNow, SolarWinds, Splunk)
Scripting basics (PowerShell/bash)
Certifications: CompTIA A+/Network+/Security+, ITIL Foundation
Company
Apt
Apt is a women-owned IT staffing and solutions firm that helps teams move faster with the right talent and delivery support.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Winnie Njaaga Smith
Chief Executive Officer
Ben Haynes
Founder, VP of Client Services
Company data provided by crunchbase