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Staffbase · 3 days ago

Associate People Operations & Benefits Specialist

Minneapolis, MN

Full-time

Hybrid

Mid Level

$59K/yr - $70K/yr

3+ years exp

Staffbase is a Unicorn company that focuses on enhancing employee communication through its AI-native Employee Experience Platform. They are seeking a proactive Associate People Operations & Benefits Specialist to manage benefits administration, support the transition to internal benefits, and ensure accurate people data management for their North American employees.

Enterprise SoftwareMobile AppsSaaSSoftware

Responsibilities

Act as the "face of benefits" for North American employees, providing empathetic and timely support for all inquiries via our internal ticketing system (Zendesk)

Serve as the main operational link between Staffbase and our external partners, including benefits brokers, insurance carriers, and third-party administrators (TPAs)

Support the 2025/2026 U.S. benefits renewal and the end-to-end migration from our PEO to an internal PX-administered structure

Work closely with external advisors to manage plan implementation, and the rollout of internal PX-administered benefits

Act as the guardian of our people data in Workday, ensuring 100% accuracy during the migration from PEO systems and performing regular audits to maintain a "single source of truth"

Document new workflows, manage complex data migration, and help implement our new internal vendor ecosystem

Partner with external authorities and providers to ensure we stay ahead of ACA, COBRA, ERISA, and HIPAA regulations while keeping internal records audit-ready

Guide teammates through enrollments and life events while creating engaging FAQs and training materials that make complex benefits information easy to understand

Handle all administrative and operational tasks within the PX organization that support the employee lifecycle. This includes drafting employment contracts and other documents while accurately processing employee data changes

Drive the employee onboarding and orientation process to support employees from their first day, while also managing the offboarding experience to ensure a professional and supportive transition

Actively support People Business Partners in all HR-related topics, providing the operational backbone for staffing and employee experience

Manage incoming employee matters through our internal ticketing system (Zendesk) with a focus on empathy and business acumen

Support the administration and preparation of payroll processes for the NA region on a regular basis, ensuring high attention to detail and data accuracy

Support process optimization and internal documentation to ensure our new internal model is scalable and efficient