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KERN · 6 days ago

Mechanical Service Technician

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

$23/hr - $27/hr

Kern Inc is a leading company in document output management, specializing in the sale and service of custom, high-speed mail processing equipment. The Mechanical Service Technician is responsible for maintaining equipment at customer sites, providing technical support, and ensuring a positive relationship with customers.

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Responsibilities

Works under the direction of the Site Lead or Service Account Manager to perform preventive and corrective maintenance, either on site or on call

Provide technical support to the Customer if within capabilities of the position expectations or communicate immediate supervisor technical support that is required beyond the position capabilities

Perform operator training as needed

Orders parts for local inventory and maintain accurate records of usage

Maintain a positive working relationship with customer's personnel

Respond to all service calls in a timely and professional manner

Qualification

Electromechanical devicesElectrical diagramsMechanical diagramsPC hardwareCustomer serviceCommunication skills

Required

Associates degree, technical school training, or Military graduate with experience working on electromechanical devices

Understanding of electrical and/or mechanical diagrams

Possess an understanding of PC hardware, software, and networks

Possess a customer service attitude and the ability to communicate directly with the customer

Preferred

Experience as Field Technicians, Service Technicians, Field Service Engineer, Maintenance Technicians, Electronic Technicians, Mechanical Technician and or Appliance Technician