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ZARA · 3 days ago

Operations Manager

Towson, MD

Full-time

Onsite

Mid Level

Zara is a forward-thinking force in fashion, aiming to provide everyone with responsibly crafted fashion. As the Operations Manager, you will execute store operations focused on stockroom efficiency, manage merchandise flows, and ensure excellent customer service through effective team training and compliance with safety regulations.

Retail

Responsibilities

Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance

Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager

Execute the replenishment and verify its location in the plant

He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service

Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC)

Help Head of store operations manager implement new projects and operational updates

Assist Head of Store Operations Manager manage the external team

Use analytics tools and track KPIs to improve in-store processes

Supervise and take responsibility for the operation of store devices and track technology incidents

Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)

Continuously train teams in their area

Help Head of store operations manager develop the store's operational team

You are responsible for compliance with occupational risk prevention, health and safety regulations