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Thunder · 11 hours ago

Salesforce Business Analyst - Service Cloud

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Thunder is seeking a Business Analyst (BA) to play a vital role in the delivery of complex Federal Salesforce Public Sector solutions, with a focus on Service Cloud and Experience Cloud. The BA will act as a bridge between mission requirements and technical execution, leading the elicitation of requirements and ensuring best-in-class outcomes within rigorous Federal security and compliance standards.

Business IntelligenceConsultingManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Collaborate with the Solution Architect to align technical designs with business strategies, ensuring all documentation complies with Federal standards

Support running discovery workshops with cleared Federal stakeholders to elicit mission-critical requirements and translating them into functional specifications and user stories

Develop detailed business process diagrams and call flow designs to support the design of scalable Federal solutions

Supports the configuration of Salesforce Service Cloud, Experience Cloud, and Government Cloud Plus environments to meet documented user stories

Support client User Acceptance Testing (UAT) and collaborate with developers and QA resources to verify that solutions meet rigorous Federal requirements

Coordinate with all Delivery resources to assign work and ensure high-quality deliverables

Stay updated on Salesforce trends like Agentforce and AI capabilities to provide innovative solutions within secure Government Cloud Plus environments

Qualification

Salesforce Government Cloud PlusSalesforce Service CloudSalesforce Experience CloudSalesforce Certified AdministratorSalesforce AI capabilitiesAgile methodologyStakeholder managementBusiness process modelingUser Acceptance Testing

Required

4-6+ years of Salesforce consulting experience, with a proven track record in large-scale Federal environments

Extensive hands-on experience with Salesforce Government Cloud Plus, Service Cloud, and Experience Cloud

Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling

Proven working knowledge of, or willingness to learn, Agentforce and Salesforce AI capabilities

Exceptional stakeholder management skills and the ability to establish credibility with Federal decision-makers

Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs

US Citizenship Required, with ability and willingness to obtain security clearance(s)

Bachelor's degree required

Salesforce Certified Administrator and Business Analyst

Preferred

Service Cloud Consultant, Experience Cloud Consultant, and Salesforce AI Specialist

Benefits

Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.

Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!

Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.

People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.