Desktop Support jobs in United States
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ATC ยท 1 day ago

Desktop Support

ATC is seeking a Desktop Support team member to provide workstation, laptop, and Mac support. The role involves deployment, configuration, troubleshooting, and ensuring device compliance and health for the Capitol Area Support Team in Harrisburg.

AnimationInformation TechnologyMobile AppsSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk

Qualification

Desktop SupportTroubleshootingSCCMActive DirectoryCustomer ServiceDocumentation

Required

Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting
All security, health and safety requirements of the PEMA facility must be met by the candidate
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provide documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk

Preferred

Client would prefer candidates local to the Harrisburg, PA Area

Benefits

Free parking (employee parking lot)

Company

ATC

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Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.

H1B Sponsorship

ATC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)

Funding

Current Stage
Growth Stage

Leadership Team

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Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
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Company data provided by crunchbase