Penta Software · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expPenta Software is transforming how construction companies leverage technology on job sites. As a Customer Success Manager, you’ll manage and expand relationships with existing customers, requiring strategic thinking and strong consultative skills to drive revenue growth.
Information TechnologySoftware
No H1B
Responsibilities
Manage a portfolio of existing customers, identifying new selling opportunities, ensuring contract renewals, and building long-term relationships
Have regular engaging conversations with your portfolio of customers to uncover their needs, pain points ,and opportunities for improvement
Understand and articulate the value of Penta’s offerings to customers
Be the voice of the customer internally, advocating for their needs
Collaborate with marketing and product teams to refine messaging and offerings
Driving customer initiatives to ensure a successful outcome
Maintain accurate pipeline and forecasting in CRM
Represent Penta at industry events
Keep up with product information and enhancements as well as relevant industry updates
Qualification
Required
You are a go getter in ambiguous situations and tenacious problem solver
You can quickly connect and build trust and rapport with customers
Your strong consultative skills showcase your commitment to understanding customer needs, pain points, and strategy leading to high customer retention
You have at least 5 years of experience driving successful SaaS upsells, and expanding revenue within an established customer base
You have strong experience working in SaaS solutions, ideally in the construction space for specialty contractors
You are comfortable and confident communicating with customers at all levels and all roles, including executives, operations, and finance
You have a strong ownership mindset and are outcome focused
You are detail oriented, but also able to see the bigger picture
You are excited to build partnerships with customers in person and virtually
Benefits
Excellent health, dental, and vision insurance. Premiums largely covered by Penta.
Company paid disability insurance.
Life insurance.
401k with company match.
Monthly internet cost reimbursement.
Annual flex spending allowance that can be used towards many categories that support you and your family's health and wellness.
Company
Penta Software
Penta Software helps commercial and industrial contractors improve efficiency and effectiveness through world-class enterprise software and services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2024-03-06Acquired
Company data provided by crunchbase