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Itaú USA · 6 days ago

Process Manager – Banking Operations

Miami, FL

Full-time

Onsite

Senior Level

5+ years exp

Itaú USA is seeking a Process Manager to lead the design, implementation, and enhancement of process automation and operational initiatives. This role involves collaborating across various departments to ensure that strategic objectives are translated into efficient operational practices and high-quality client experiences.

Financial Services

Hiring Manager

Patricia Magalhaes, SHRM-CP

Responsibilities

Provide ongoing leadership for the strategic direction of process automation and operational improvement initiatives

Ensure alignment between stakeholders across Operations, IT, Risk, and Compliance to maintain efficiency, risk control, and regulatory adherence

Leverage client and internal insights to continuously improve the banking experience and ensure operational excellence

Partner with senior leadership and business units to evolve operational strategies that support growth, client satisfaction, and sustainable efficiency gains

Lead the design of new processes and automations ensuring they are feasible, compliant, and deliver measurable value to clients and internal teams

Foster a collaborative approach, engaging multiple disciplines across Operations, Risk, IT, and Client Journey teams to drive effective solutions

Ensure that operational processes enhance client experience, support business growth, and strengthen risk management controls

Develop clear business cases, process documentation, and data-driven analyses to support decision-making and stakeholder alignment

Serve as Project Manager within a Squad team, overseeing the implementation and rollout of process improvements and automation initiatives across banking operations

Partner with IT and Operations to ensure solutions are delivered on time, within scope, and aligned with strategic objectives

Monitor and measure outcomes using operational and client experience KPIs, continuously refining processes for efficiency and quality

Ensure full compliance with regulatory standards, internal audit requirements, and operational risk frameworks

Communicate updates, project milestones, and strategic impacts to senior management and key stakeholders through clear reporting and presentations

Qualification

Process ManagementAgile MethodologiesProcess AutomationLean Six SigmaMicrosoft ExcelPower BIProject ManagementEnglishSpanishPortugueseCommunication Skills

Required

Bachelor's degree in Business Administration, Finance, Engineering, Information Systems, or related field

Minimum 5 years of experience in banking operations, process management, or financial services consulting

Strong knowledge of Agile methodologies (Scrum, Kanban, SAFe) with experience leading squads or Agile teams

Excellent written and verbal communication skills with the ability to influence stakeholders at all levels

English required; Spanish and/or Portuguese strongly preferred due to regional coordination

Compliance with Anti-Money Laundering and Bank Secrecy Act related principles, laws, rules and regulations, as well as Itau's related policies and procedures