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Anatomy IT · 4 days ago

Client Program Manager

New Bern-MC Area

Full-time

Onsite

Senior Level

7+ years exp

Anatomy IT is a leading healthcare IT company focused on delivering exceptional patient care through technology and cybersecurity solutions. The Program Manager will coordinate and stabilize initiatives for strategic client accounts, ensuring consistent delivery and communication while improving client relationships.

Cloud ComputingCyber SecurityHealth CareInformation Technology

Responsibilities

Serve as the primary program-level owner for assigned strategic or at-risk client accounts

Establish clear program goals, success criteria, and recovery plans aligned with client expectations

Maintain end-to-end visibility across all service, project, and advisory workstreams

Act as the client’s primary escalation coordination point for delivery-related issues

Ensure client confidence through consistent leadership presence and accountability

Coordinate work across Service Desk, Onsite Support, Managed Services, Engineering, and Security

Align priorities, timelines, and dependencies across multiple delivery teams

Ensure service requests, projects, and initiatives are sequenced and resourced appropriately

Identify delivery conflicts early and drive resolution through leadership escalation when required

Validate that delivery execution aligns with contractual commitments and SLAs

Identify delivery risks, service gaps, and operational blockers before they impact the client

Lead structured issue and risk management forums with ownership and resolution tracking

Coordinate cross-functional responses to client escalations

Drive root-cause analysis for recurring delivery issues

Provide executive-level updates during high-impact incidents

Lead recurring program status meetings with client stakeholders

Prepare and deliver executive summaries and health reports

Translate complex delivery details into executive-friendly language

Align internal and client messaging for transparency

Support renewal and QBR discussions alongside vCIOs and Service Delivery Directors

Drive short-term stabilization plans and longer-term service improvement initiatives

Track progress against improvement commitments

Partner with ITIL Methodology teams to reinforce process adherence

Ensure lessons learned are documented and applied

Support transition to steady-state delivery once stabilized

Qualification

Program ManagementService Delivery LeadershipMSP OperationsExecutive CommunicationRisk ManagementClient Relationship ManagementITIL MethodologyAgile/ScrumOperational DisciplineCross-Functional Collaboration