Orama Solutions ยท 1 day ago
Escalation Engineer
Coppell, TX
Full-time
Hybrid
Senior Level
5+ years expOrama Solutions is a high-growth, venture-backed B2B SaaS company focused on Enterprise Security and Productivity. They are seeking an Escalation Engineer to own complex customer issues, drive resolutions, and influence product direction by collaborating with R&D and Product teams.
Staffing & Recruiting
Hiring Manager
Harli Davidson
Responsibilities
Own escalated Tier 3 cases end-to-end, running deep technical investigations
Partner directly with enterprise customers to drive timely resolutions
Identify product issues and communicate clearly with Engineering
Create internal documentation and share technical learnings across teams
Qualification
Required
5+ years in technical support / escalations (Tier 3)
SaaS + cloud troubleshooting experience
Web debugging (network traces, DevTools, console logs)
Monitoring/diagnostics exposure + cybersecurity fundamentals
Ability to read/interpret code (JavaScript, C#, or similar)
Benefits
Growth: Join a rapidly expanding team with strong career progression
Culture: Collaborative, high-character team with real ownership
Flexibility: Remote/hybrid options depending on location
Package: Competitive salary + bonus/equity (where applicable)
Stability: Well-funded, strong market traction, enterprise customers
Company
Orama Solutions
Orama was started in 2016 with a very clear vision. To be the number 1 strategic growth partner to Tier 1 VCs across the globe.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase