Kaiser Permanente · 2 weeks ago
Director IT Business Operations (Onsite)
Baldwin Park, CA
Full-time
Onsite
Director/Executive
12+ years expKaiser Permanente is a leading healthcare organization seeking a Director of IT Business Operations. This role involves overseeing business operations, developing performance metrics, and ensuring efficient IT solutions that align with organizational strategies.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies
Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results
Forecasts businesss future technical and operational information needs
Partners with Executive Leadership to develop and define the technology strategy
Aligns strategic plans with business unit and KPs national and regional strategies
Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment
Oversees the implementation of cross-initiative technology or business process integration plans
Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives
Consults on inter- and/or intra-regional systems and business process activities
Provides leadership in the development of cross-organizational relationships in support of the departments objectives to address business and/or technology issues
Consults on the integration of application systems regarding their operational and training implications
Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations
Negotiates agreements on deliverable due dates, requirements, and resources with leadership
Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas
Oversees the development and implementation of effective resource (for example, associates, vendors, infrastructure) capacity planning, demand management, and workforce planning
Develops, tracks, and oversees annual IT staffing, purchasing and operations, and capital budgets
Ensures the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials)
Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements
Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements
Oversees and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program
Oversees the resolution of problems in technology and business solutions
Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems
Oversees technologies, systems solution design, data, and metrics to ensure alignment with the organizations vision, goals and objectives
Ensures alignment, coordination and appropriate representation with other National Initiatives
Oversees the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices
Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application controls are in place
Provides consultation and serves as a liaison to departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place
Partners with departments and IT managers to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications
Ensures departments maintain a knowledge repository of current technology and business processes
Reviews and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders
Qualification
Required
Minimum three (3) years management experience
Minimum two (2) years managing operating or capital budgets
Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum twelve (12) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement
Preferred
Five (5) years experience working for a health care organization
Five (5) years experience working for an IT organization
Three (3) years experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions
Master's degree in Business Administration, CIS, Mathematics, or related field
Accredited process certification (e.g., Six Sigma, Lean IT)
PMI certification
Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification
Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
H1B Sponsorship
Kaiser Permanente has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-23
2026-01-23
2026-01-21
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