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SPS · 1 day ago

Client Services Associate

El Paso, Texas, United States

Full-time

Onsite

Entry Level

1+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. The Client Services Associate provides exceptional office and mail services, ensuring efficient operations and high-quality service to all clients and employees.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)

Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package

Manages outgoing mail/package transactions

Performs duties associated with shipping and receiving of materials

Notifies employees upon receipt of inbound deliveries

Distributes mail/packages to company personnel

Acts as point of contact for company personnel on mail/package inquiries

Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper)

Submit work orders for certain requests

Service and replenish the barista, pantry, conference, kitchen, or meetings areas

Will perform meeting room and conference room set ups

May perform building occupant moves within assigned facilities

Will perform light maintenance and cleaning duties as assigned

Maintains the Business Service Center area in a neat and orderly fashion

Monitors level of office supplies on the floor, and replenishing and orders accordingly

Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality

Proactively seeks out additional work during downtime

Builds professional relationships with customers and other teams

Maintains professionalism and composure when interacting with all employees

Trains back-up and providing guidance on policies and procedures

Determines what additional support is needed when handling sensitive inquiries

Provides exceptional customer service to client

Provides reception or concierge (front of office) coverage as needed

Qualification

Customer serviceOrganizational skillsCommunication skillsMS Office SuiteShipping/receiving knowledgeMulti-taskingMFD equipment knowledgeProblem-solvingTime management

Required

High School Diploma (or equivalent) required

Ability to work assigned work hours determined by manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of position

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Strong verbal and written communication skills

Excellent customer service skills

PC skills MS Office Suite experience

Ability to handle multiple tasks simultaneously

Good organizational skills

Working knowledge of MFD equipment

Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions

Possesses ability to work independently and capable of completing projects

Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently