Senior Technical Account Manager - Remote US Only jobs in United States
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Blue Mantis · 5 days ago

Senior Technical Account Manager - Remote US Only

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$130K/yr - $150K/yr

Blue Mantis is seeking a strategic and customer-focused Senior Technical Account Manager with a strong foundation in enterprise IT systems. This role is responsible for serving as the technical liaison and trusted advisor to high-value clients, ensuring alignment of IT solutions to their needs and overseeing service delivery and communication.

Data CenterInformation TechnologySoftwareVirtualization
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Act as the primary technical escalation point of contact for assigned customers, fostering long-term strategic relationships
Understand each client’s business goals and technical environment to proactively guide and align IT solutions to their needs
Regularly review system health reports, performance metrics, and KPIs to provide insights and strategic recommendations
Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery
Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders
Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence
Support event, incident, problem, and change management efforts for key customers using ITIL best practices
Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues
Monthly reporting to highlight KPIs and Metrics
Analyze data trends and present recommendations
Partner with offshore NOC teams to manage alerting, triage, escalations and performance against SLA commitments

Qualification

Windows ServerNetwork device configurationMicrosoft AzureAWSVMWareITIL processesTechnical Account ManagementOrganizedCommunication skillsInterpersonal skillsPresentation skillsDocumentation skillsSelf-motivated

Required

Strong foundation in enterprise IT systems
Good understanding of enterprise IT infrastructure
Strong customer orientation
Willingness to roll up their sleeves when necessary
Act as the primary technical escalation point of contact for assigned customers
Understand each client's business goals and technical environment
Regularly review system health reports, performance metrics, and KPIs
Collaborate with internal support and engineering teams
Communicate complex technical issues and solutions clearly
Identify patterns in incidents and outages
Support event, incident, problem, and change management efforts using ITIL best practices
Coordinate root cause analysis and ensure timely follow-up with clients
Monthly reporting to highlight KPIs and Metrics
Analyze data trends and present recommendations
Partner with offshore NOC teams to manage alerting, triage, escalations and performance against SLA commitments
Historical experience managing and administering Windows Server environment
Strong knowledge of network device configuration and administration
Understanding of cloud solutions on Microsoft Azure and AWS platforms
Previous experience with virtualization technologies, including VMWare
Proven success in a Technical Account Manager or customer-facing engineering role
Solid grasp of ITIL processes
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions
Excellent communication and interpersonal skills
Strong presentation and documentation abilities
Highly self-motivated, organized, and comfortable working both independently and collaboratively

Company

Blue Mantis

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Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.
dateFounded in 1992
location
Kittery, Maine, USA
people-size201-500 employees
web-link
http://www.greenpages.com

H1B Sponsorship

Blue Mantis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-12-17Private Equity

Leadership Team

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Jason Bernstein
Vice President of Sales Operations
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Company data provided by crunchbase