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Canopy Analytics · 1 day ago

Software Trainer and Adoption Specialist (SaaS / PropTech)

California, United States

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

Canopy Analytics is a mid-market enterprise SaaS company that assists multifamily owners and operators in making informed decisions through data analysis. The Software Trainer & Adoption Specialist will lead customer onboarding and education efforts, ensuring users effectively adopt the platform and derive meaningful value from it.

Asset ManagementReal Estate

Hiring Manager

Sunny Juneja

Responsibilities

Deliver live, role-based trainings (often multiple per day) for new customer cohorts (property managers, regional managers, asset managers)

Build and execute onboarding lesson plans with structured follow-ups

Adapt training framing and focus for each cohort - audience awareness

Identify common usage gaps, confusion points, and data trust issues

Report insights to CSMs and leadership to drive enforcement or product improvements

Support post-training check-ins focused on accuracy, confidence, and outcomes

Create and evolve training materials: decks, videos, FAQs, workflows, scripts

Help build a scalable training hub / LMS over time

Show the value to the customer - ex. how it will save them time, how it will improve decision making

Partner with CSMs, Product, and Leadership to align training with customer goals

Work closely with CSM team to define and adapt roles and responsibilities as company evolves

Lead trainings within three weeks of start date

Track metrics to ensure new users reach minimum adoption standard

Create a documented, repeatable training process within 12 months

Qualification

Live Training DeliveryTraining Program DevelopmentCustomer EmpathySaaS ExperienceProperty Management KnowledgeCommunication SkillsOrganizational SkillsProblem Solving

Required

2+ years delivering live training or enablement (SaaS, PropTech, or property management training)

Experience training non-technical, time-constrained users

Experience building training programs, materials, or LMS content

Strong presentation skills and executive presence - audience awareness

Highly self-directed; comfortable building systems in a quickly growing company

Customer Empathy & Audience-Aware Communication

Deep ability to understand operational pain points and tailor training, language, and examples for property managers, regional leaders, asset managers, and executives

Training Creation & Simplification Skills

Proven ability to translate complex systems, workflows, and data concepts into clear, actionable training materials across formats (live sessions, Loom, Scribe, written guides)

Ownership & Execution Mindset

Highly organized, proactive, and reliable — owns training outcomes end-to-end, including tracking post-training adoption, identifying usage gaps, and continuously improving materials and follow-up based on real user behavior

Live Facilitation & Communication Confidence

Comfortable leading live video trainings, facilitating group discussions, and engaging diverse audiences with clarity and authority

Solutions-Oriented, Customer-Centric Problem Solving

Focused on solving real operational problems, adaptable in fast-moving environments, and driven by outcomes (behavior change and adoption, not just training delivery)