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Fraza · 1 day ago

Customer Support Sales Representative

Canton, MI

Full-time

Onsite

New Grad, Entry Level

Fraza is a full-service material handling business with a focus on innovative equipment and processes. They are seeking a Customer Support Sales Representative to drive sales growth and deliver exceptional service in the West Michigan market, focusing on building customer relationships and identifying sales opportunities.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Serve as the primary point of contact for existing customers, ensuring satisfaction and repeat business

Conduct regular check-ins, follow-ups, and business reviews to identify new sales opportunities

Handle inbound inquiries and proactively reach out to customers for service agreements and product needs

Provide support and product recommendations based on customer requirements

Meet or exceed monthly and quarterly sales targets for both product and service sales

Identify new business opportunities within assigned territory

Generate quotes, proposals, and contracts in our company CRM

Ensure accurate pricing, product availability, and lead times in coordination with internal teams

Process sales orders and coordinate delivery, service scheduling, and follow-up

Work closely with Territory Managers, Service Teams, and Parts Departments to ensure seamless customer experiences

Utilize CRM tools to track customer interactions, sales pipeline, and performance metrics

Provide market awareness and competitor feedback to improve sales strategies

Qualification

Sales targets achievementCRM proficiencyCommunication skillsProblem-solving skillsNegotiation skillsMicrosoft OfficeOEM quoting softwareMulti-taskingRelationship buildingAttention to detail