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Annexus Health · 2 days ago

Patient Representative, Financial Assistance - Contract to Hire

United States

Contract

Remote

New Grad, Entry Level

Annexus Health is a team of dedicated professionals focused on improving patient access to care and reducing financial burdens. The Patient Representative will support patients through their financial assistance journey, ensuring effective communication and documentation throughout the process.

Application Performance ManagementHealth CareMedical

Responsibilities

Contact patients by phone, email, or text to collect any required documentation (e.g., household income, insurance documentation) for enrollment into, and ongoing management associated with, financial assistance programs

Communicate directly with on-site client staff to collect signatures on paperwork and prescriptions to submit to patient assistance programs

Collaborate with other internal partners to follow up on pending patient applications with financial assistance programs using portal access or phone when necessary

Ensure all activity and information is documented within the AssistPointⓇ platform and other internal/external systems

Maintain consistent communication with patients, clients, and internal teams to ensure timely completion of enrollment steps

Collaborate with internal teams to resolve any patient or documentation issues

Research and resolve any outstanding concerns raised by clients

Act on STAT opportunities for enrollment into financial assistance opportunities if and when alerted

Maintain confidentiality and compliance with HIPAA and all applicable regulations

Provide a compassionate, patient-centered experience with a focus on efficiency and accuracy

Respect the dignity and confidentiality of patients

Assist with training and orientation of new employees as assigned

Perform other duties as assigned

Qualification

AssistPoint proficiencyOncology experienceMicrosoft Office proficiencyCommunication skillsEmpathyTeamworkProblem-solvingAttention to detailOrganizational skillsTime management