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Leidos · 1 day ago

Desktop Support Technician

Bethesda, MD

Full-time

Onsite

Mid Level

$35/hr - $38/hr

4+ years exp

Leidos is an industry leader serving government and commercial customers with smarter, more efficient digital and mission innovations. They are seeking a Mid-level Desktop Support Technician to support a government site, responsible for direct desk-side support, troubleshooting, and repairing IT devices.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

Ensure proper ticket-handling according to guidelines set in place

Properly troubleshoot and resolve user computer issues including hardware and software-related concerns

Ensure customer related tasks are completed within the timeline set

Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

Assist other technicians in resolving complex issues

Qualification

Security+ CertificationMicrosoft Windows OSHP Service ManagerBasic network troubleshootingCustomer service skillsOral communication skillsWritten communication skills

Required

Must be a US Citizen and possess a DoD Secret Clearance

HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience

Valid DoD 8570 IAT Level II: Security+ or higher Certification

Must demonstrated expertise in IT Enterprise Operations

Experience with Microsoft Windows OS, version 10

Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

Basic network troubleshooting skills

Excellent customer service skills

Excellent oral and written communication skills

Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders

Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required