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Liberty Mutual Insurance · 4 days ago

Complex Casualty Claims Specialist - MidAtlantic Region

United States

Full-time

Hybrid

Senior Level

$83K/yr - $157K/yr

5+ years exp

Liberty Mutual Insurance is seeking a dedicated and experienced Senior Claims Resolution Specialist to lead the handling of challenging auto and homeowner’s casualty claims across the MidAtlantic Region. In this pivotal role, you’ll take ownership of complex, high-exposure cases, diving deep into investigations, evaluations, and strategic resolutions.

FinanceFinancial ServicesInsurance

Responsibilities

Manages, investigates, and resolves auto and homeowner’s casualty claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office

Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation

Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status

Confers with trial counsel and prepares trial reports

Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action

Responds to various written and telephone inquiries including status reports

Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority

Accountable for security of financial processing of claims, as well as security information contained in claims files

Responsible for managing the practices and billing activities of outside and in-house counsel

May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies

May be involved in special projects and/or mentoring at the direction of local management

Qualification

Casualty claims handlingLitigation experienceCoverageAnalytical skillsBachelor's degreeNegotiation skillsInvestigative skillsInterpersonal skillsWritten communicationOral communication

Required

5+ years of casualty and litigation experience

Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities

Must have an advanced knowledge of coverage, liability, and complex claims handling procedures

Must be knowledgeable of state and federal laws in the adjuster's jurisdiction

A full working knowledge of claims operations and procedures is required

Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills

The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience

Ability to obtain proper licensing as required