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City of Dallas · 1 week ago

Police Dispatch Analyst III - Dallas Police (Civil Service)

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

$59K/yr - $71K/yr

8+ years exp

The City of Dallas is committed to providing careers with purpose, offering competitive benefits and growth opportunities. The Police Dispatch Analyst III is the senior dispatcher for the Dallas Police Department, responsible for overseeing the Computer Aided Dispatch system, training other dispatchers, and ensuring timely and accurate dispatch of resources during emergencies.

GovernmentInformation ServicesWeb Browsers

No H1B

U.S. Citizen Only

Responsibilities

Analyzes all data and communication received to strategically assign, broadcasts and monitor all police calls, according to the nature of the emergency

Analyzes the response plans and allocates appropriate resources in the Dispatchers team to ensure each case has been addressed in a timely manner

Continues supporting the field troops as needed. Escalates to department supervisors in emergencies and during high volume situations to secure responding resources for the police officers

Evaluates the daily progress of Police Dispatcher Analysts; identifies performance gaps, makes recommendations regarding Dispatch Analysts’ performance, continuous improvements, and delivers appropriate training along with the Training Supervisor

Provides peer guidance regarding emergency and technical procedures

Maintains constant status of field units and updates dispatch information utilizing the various emergency communications technologies

Keeps appropriate data and provides data analysis on overall team performance, resource utilization and response time. Creates reports as required

Notifies and receives police related information from other police divisions or agencies to ensure information is shared and disseminated promptly

Informs field officers of major incidents, hazardous situations, or locations where such information will be beneficial to the safety of citizens and first responders

Handles upgrades and systems operations and equipment maintenance, computer terminals, and varying emergency communications technologies to ensure all communications equipment is utilized, in operating conditions, and optimized to the maximum of their capacity

Engages with all police personnel and Supervisors at all times to ensure prompt allocation of resources per incident category and dispatches more help as appropriate

Utilizes, optimizes and makes recommendations on local, state and national law enforcement databases, providing immediate and updated critical information to first responders

Exercises independent judgement in interpreting information and makes decisions in critical situations. Manages stress in high volume environment

Reads, navigates, interprets, and explains various mapping applications. Reports to work during inclement weather and/or when staffing requires additional coverage in the emergency unit’s 24x7x365 operations

Performs other work as needed or assigned

Qualification

NCIC/TCIC/CJIS certificationMaster Telecommunicator’s LicenseDallas Police CTO CertificationEmergency Police Dispatch CertificateExpediter / Service Desk LicenseData analysisStress managementGeographic knowledgeTime managementActive listening

Required

High School Diploma or GED

Eight (8) years of experience in a high demand heavy traffic customer interface environment, with at least six (6) years' experience as an emergency security dispatch analyst in a large municipality and two (2) years as a business/data analyst in a public safety and emergency communication field or as a Police Dispatcher Analyst

Must have NCIC/TCIC/CJIS certification

Must have Master Telecommunicator's License from Texas Commission on Law Enforcement (TCOLE)

Must have Dallas Police Communications Training Officer (CTO) Certification

Must have Emergency Police Dispatch Certificate

Must have Expediter / Service Desk Personnel License

Must be a United States citizen

Availability to work varying shifts including nights, weekends, holidays, and overtime

Must pass an intensive background investigation and drug test

No Felony or Class A Misdemeanor convictions or a current Felony, Class A or Class B Misdemeanor deferred adjudication

No Class B Misdemeanor convictions within the last ten (10) years

No family violence convictions